Contact Us

Last Updated: September 20, 2026

Get in Touch

Thank you for visiting Tcgzcq.

We appreciate your interest in our store and are committed to providing helpful assistance with product information, orders, shipping, returns, refunds, and other shopping-related questions.

Whether you are considering a pillow for your home, looking for comfortable decorative cushions, or need assistance with an existing order, our customer service team is here to help.

Email: service@tcgzcq.com

Phone: +86 12543615792

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

We aim to respond to inquiries as promptly as reasonably possible during our regular customer service hours.

Customer Service

Our customer service team can assist with a range of store-related questions, including:

Product information and specifications
Pillow sizes, materials, and available options
Product availability
Order confirmation and status inquiries
Payment-related questions
Shipping information and tracking assistance
Delayed, damaged, missing, or incorrectly delivered orders
Return and refund inquiries
General website and shopping questions

We aim to provide clear information and practical guidance so customers can better understand their options.

Product Inquiries

If you have a question about a pillow, decorative cushion, home accessory, or other lifestyle product, please include the product name or a link to the relevant product page in your message.

Depending on the product, our team may be able to assist with questions about:

Product materials and construction
Dimensions and available sizes
Colors and product variations
Product features and intended use
Care and maintenance information
Current product availability

Product specifications may vary by item. For the most accurate information, please review the corresponding product listing on our website.

Order Support

If you need assistance with an existing order, please include the following information in your message:

Your full name
Order number
Email address used during checkout
Product name, if applicable
A brief description of your question or concern

Providing these details helps our team identify the relevant order and review your inquiry more efficiently.

For your security, please do not send your password or complete payment card details by email.

Shipping and Delivery Assistance

If you have questions about shipping, tracking, or the delivery of your order, please contact our customer service team at service@tcgzcq.com.

For delayed, damaged, missing, or incorrectly delivered items, please provide your order number, available tracking information, and a description of the issue. Photographs of damaged products or packaging may also be helpful when reviewing a delivery concern.

Shipping Methods and Fees

The following shipping methods and rates are configured for orders shipping to the United States:

Shipping Method	Order Amount	Shipping Fee
Standard Shipping	$1.00–$38.99	$2.99
Free Standard Shipping	$39.00–$48.99	Free
Express	$0.00–$48.99	$5.99
Free Express Shipping	$49.00 and above	Free

Available shipping methods and applicable charges depend on the options presented at checkout. Please review the available shipping methods and shipping fees before completing your purchase.

For additional information about order processing, shipping, tracking, and delivery, please refer to our Shipping Policy.

Returns and Refunds

Tcgzcq offers a 180-day return period, subject to the eligibility requirements, conditions, and procedures set out in our Return & Refund Policy.

If you would like to return a product or ask about a refund, please contact our customer service team before sending any item back.

Return and Refund Contact Email: service@tcgzcq.com

Our Return & Refund Policy explains return eligibility, product condition requirements, return shipping arrangements, applicable exclusions, and refund procedures.

After reviewing your request, our team will provide the relevant instructions and return information, where applicable.

Please do not send returned products to our registered business address unless our team has specifically instructed you to do so. The designated return facility may differ from the company's registered address.

Privacy Requests

For questions about personal information, privacy preferences, or applicable data protection rights, please contact us at:

Email: service@tcgzcq.com

We review privacy-related inquiries and eligible requests in accordance with applicable privacy laws and our Privacy Policy.

Additional information or identity verification may be required before certain requests can be processed.

Business Correspondence

Tcgzcq is owned and operated by Wuxi Xinghuichuang Network Technology Co., Ltd.

Our registered business address is:

2nd Floor, Standard Office Building A4, Liyuan Development Zone, Wuxi, Jiangsu Province, China 203-15

Responsible Person: Junlin Cui

This address is provided for business identification and correspondence purposes. It is not automatically the designated return address for customer orders.

For return instructions, please contact our customer service team before shipping any product.

Our Commitment

At Tcgzcq, we value clear communication, responsible service, and a transparent shopping experience.

We strive to provide understandable product information, accessible store policies, and helpful assistance for questions about pillows, decorative cushions, home essentials, and customer orders.

Our goal is to make it easier for customers to find the information they need and understand the procedures that apply to their purchases.

Thank you for choosing Tcgzcq. We appreciate your interest in our store and welcome your questions and feedback.

Tcgzcq

Operated by Wuxi Xinghuichuang Network Technology Co., Ltd.