Terms of Service

Last Updated: September 20, 2026

Introduction

Welcome to Tcgzcq.

These Terms of Service govern your access to and use of https://tcgzcq.com and purchases made through our website.

Tcgzcq is an online retail store offering pillows, home essentials, and selected everyday lifestyle products.

Throughout these Terms, "Tcgzcq," "we," "us," and "our" refer to the online store operated by Wuxi Xinghuichuang Network Technology Co., Ltd.

By accessing our website or placing an order, you agree to these Terms, subject to any consumer rights that cannot legally be excluded or restricted.

1. Online Store Terms

You agree to use our website only for lawful purposes.

You must not use our website, products, or services for fraudulent, abusive, unauthorized, or unlawful activities.

You must not interfere with website security, normal operations, or the rights of other users.

2. Eligibility

By placing an order, you represent that you have the legal capacity required to complete the transaction under applicable law.

Where legally required, purchases by minors should be completed by a parent or legal guardian.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, dimensions, materials, colors, specifications, and available options.

Product appearance may vary slightly because of:

Screen settings
Lighting conditions
Material characteristics
Normal manufacturing variations

Please review individual product specifications before purchasing.

We may correct errors or update product information where appropriate. If an error materially affects an order that has already been placed, we will address the issue in accordance with applicable law.

Nothing in this section removes applicable consumer remedies for products that are materially different from their descriptions, defective, or otherwise not as required by law.

4. Prices and Payment

Product prices are displayed in the currency applicable to the website or selected market.

For eligible U.S. purchases, prices are generally displayed in U.S. dollars (USD).

Prices may change over time. Any changes will not automatically alter the price of an order that has already been accepted, except as permitted by applicable law or agreed with the customer.

The final product amount, applicable shipping charges, and taxes calculated during checkout will be displayed before payment confirmation.

We may correct pricing errors where permitted by applicable law. If a material pricing error affects an order, we may contact the customer to discuss the available options or cancel the order where legally permitted.

Payments are processed through the payment methods displayed during checkout.

Customers must provide accurate and authorized payment information.

5. Orders and Order Acceptance

Submitting an order does not automatically guarantee final order acceptance.

We may review:

Product availability
Payment authorization
Order information
Suspected fraudulent activity
Delivery restrictions
Material pricing errors

Where reasonably necessary and permitted by law, we may decline, limit, or cancel an order.

Where reasonably practicable, we will notify the customer if an order is declined or cancelled.

If payment has already been collected, any applicable refund will be processed to the original payment method in accordance with applicable law and our relevant refund procedures.

Nothing in this section limits any rights customers may have under applicable consumer protection laws.

6. Shipping and Delivery

Shipping methods, charges, processing times, delivery estimates, and tracking procedures are described in our Shipping Policy.

For eligible U.S. orders, our current shipping rates are as follows:

Shipping Method	Order Subtotal	Shipping Fee
Standard Shipping	$1.00–$38.99	$2.99
Free Standard Shipping	$39.00–$48.99	Free
Express Shipping	$0.00–$48.99	$5.99
Free Express Shipping	$49.00 or more	Free

All amounts are in U.S. dollars (USD).

For orders with a subtotal between $39.00 and $48.99, both Free Standard Shipping and Express Shipping may be available. The shipping method selected by the customer and the final shipping charge displayed at checkout determine the applicable shipping fee.

Orders are typically processed within 1–3 business days.

Estimated transit times after dispatch are:

Standard Shipping: 5–10 business days
Express Shipping: 3–7 business days

Transit time begins after dispatch and does not include order processing time. Total delivery time will depend on both processing and transit.

Delivery dates are estimates unless expressly guaranteed. Actual delivery may vary due to carrier operations, weather, public holidays, transportation disruptions, or other circumstances.

Customers are responsible for providing a complete and accurate shipping address. If an address needs to be changed after an order is placed, please contact us as soon as possible. We cannot guarantee that an address change will be possible once processing or dispatch has occurred.

If we cannot ship an order within the applicable timeframe, we will provide any notice, obtain any consent to a delay, and offer any cancellation or refund required by applicable law.

For complete shipping conditions, please review our Shipping Policy.

7. Returns and Refunds

Tcgzcq offers a 180-day return period for eligible products. The return period begins on the date the order is delivered.

The 180-day return period applies to all shipping methods listed in our Shipping Policy:

Standard Shipping
Free Standard Shipping
Express Shipping
Free Express Shipping

All four shipping methods include a 180-day free-return benefit for eligible returns, subject to the eligibility requirements and procedures described in our Return & Refund Policy.

Eligible returns may include qualifying change-of-mind returns as well as returns involving products that arrive damaged, defective, incorrect, or materially different from their descriptions. All returns remain subject to the applicable policy terms and consumer rights under applicable law.

Customers must contact service@tcgzcq.com before sending an item back and follow the return instructions provided by our customer service team.

Return eligibility, return procedures, return shipping arrangements, exclusions, refund methods, and refund processing times are governed by our Return & Refund Policy.

Original outbound shipping charges are not automatically refundable in every situation. Any refund of original shipping charges will be handled in accordance with our Return & Refund Policy and applicable law. This does not affect any refund or other remedy that must be provided by law.

Nothing in these Terms limits any cancellation, refund, replacement, or other remedy that cannot legally be excluded or restricted.

Please review our Return & Refund Policy for complete details.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us at:

Email: service@tcgzcq.com

Please contact us as soon as possible after placing your order.

We will attempt to accommodate changes or cancellations before the order has been processed or shipped, but we cannot guarantee that a request can be completed once fulfillment has begun.

If an order has already been dispatched, cancellation may no longer be possible. Eligible customers may request a return after delivery in accordance with our Return & Refund Policy.

Nothing in this section removes any cancellation or refund rights that apply under applicable law, including rights relating to shipping delays or an inability to fulfill an order.

9. Accuracy of Website Information

We make reasonable efforts to maintain accurate website information, including product descriptions, prices, promotions, availability, and other details.

Occasional typographical errors, inaccuracies, or outdated information may occur.

Where appropriate, we will correct inaccurate information and address affected orders in accordance with applicable consumer protection requirements.

We will not rely on this section to avoid obligations that have already arisen under an accepted order or to exclude consumer rights that cannot legally be waived.

10. Intellectual Property

Website content owned by or licensed to Tcgzcq, including branding, text, photographs, graphics, designs, and layouts, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit protected content without authorization where such authorization is legally required.

Nothing in this section limits any rights or exceptions available under applicable intellectual property law.

11. Prohibited Uses

You may not use our website to:

Violate applicable laws or regulations
Commit fraud or engage in deceptive activities
Transmit malicious code or harmful software
Attempt unauthorized access to website systems or accounts
Interfere with website security or normal operations
Unlawfully collect or misuse personal information
Infringe intellectual property rights
Harass, threaten, or abuse others
Misrepresent your identity or authority
Circumvent lawful security measures

We may take reasonable action in response to prohibited activity where permitted by applicable law.

12. Third-Party Services

Our website may rely on third-party providers, including:

Shopify
Payment processors
Shipping providers
Analytics providers
Security providers
Other technical service providers

These providers may have their own applicable terms and privacy policies.

Third-party services may be subject to availability, maintenance, and operational conditions outside our direct control.

Nothing in this section removes Tcgzcq's responsibilities to customers under applicable consumer protection laws or other mandatory legal requirements.

13. Privacy and Personal Information

Our collection, use, sharing, retention, and protection of personal information are described in our Privacy Notice.

Customers should review that notice for information regarding cookies, third-party services, privacy choices, and applicable data rights.

Our handling of personal information is subject to the privacy laws and other legal requirements applicable to the relevant transaction and customer.

Please refer to the Privacy Notice published on our website for further details.

14. Website Availability and Disclaimers

We make reasonable efforts to provide accurate product information and reliable website services.

However, we do not guarantee uninterrupted website access or error-free operation of independent third-party systems.

To the extent permitted by law, we are not responsible for temporary interruptions caused by maintenance, technical failures, third-party service disruptions, or circumstances beyond our reasonable control.

Nothing in these Terms excludes any warranty, statutory protection, or consumer remedy that cannot legally be excluded or restricted.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Tcgzcq and Wuxi Xinghuichuang Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses to the extent such liability may lawfully be limited.

Nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by applicable law, including any liability or consumer protection rights that cannot legally be excluded or restricted.

This section does not limit any mandatory remedy available to a customer under applicable law.

16. Indemnification

To the extent permitted by applicable law, you may be responsible for direct losses caused by your unlawful use of the website or material breach of these Terms, to the extent such losses are legally recoverable.

Nothing in this section creates liability that would otherwise be prohibited by applicable law or requires you to indemnify us for losses arising from our own conduct where such indemnification would be unlawful.

17. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid or unenforceable provision will be interpreted or limited only to the extent necessary to comply with applicable law, where such interpretation or limitation is legally permitted.

18. Governing Law and Consumer Rights

These Terms are subject to the laws applicable to the relevant transaction, including mandatory consumer protection laws that apply to the customer.

Nothing in these Terms is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded, restricted, or waived.

Any dispute arising from the use of our website or a purchase will be handled in accordance with applicable legal requirements.

Nothing in this section is intended to deprive consumers of any mandatory rights or protections available in their place of residence where such protections apply.

19. Changes to These Terms

We may update these Terms to reflect changes in business operations, services, website features, or legal requirements.

Updated versions will be published on our website with a revised Last Updated date.

Changes will apply from the effective date stated in the updated Terms, subject to applicable law. Updates will not retroactively remove rights that have already accrued or alter completed transactions where doing so is prohibited by law.

We encourage customers to review these Terms periodically.

20. Contact Information

For questions concerning these Terms, please contact:

Brand: Tcgzcq

Company: Wuxi Xinghuichuang Network Technology Co., Ltd.

Responsible Person: Junlin Cui

Email: service@tcgzcq.com

Phone: +86 12543615792

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Website: https://tcgzcq.com

Our Commitment

At Tcgzcq, we value clear communication, reliable service, and a transparent shopping experience.

We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.

Our goal is to offer pillows, home essentials, and selected everyday lifestyle products designed to complement daily life while providing customers with dependable support throughout their shopping experience.

Thank you for visiting Tcgzcq.

Tcgzcq

Operated by Wuxi Xinghuichuang Network Technology Co., Ltd.