Return & Refund Policy

Last Updated: September 20, 2026

At Tcgzcq, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures for requesting a return, receiving a refund, exchanging or replacing a product, and resolving order-related issues.

1. Return Period

Tcgzcq offers a 180-calendar-day return period for eligible products, beginning on the date the order is delivered.

Customers must submit their return request within this 180-day period by contacting service@tcgzcq.com. A request submitted within the applicable period will not be considered late solely because our customer service team responds after the period has expired.

Customers must obtain return instructions and follow the approved return procedure before sending an item back. Any return must comply with this policy and applicable law.

Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.

2. Eligible Returns

Customers may request a return within the applicable 180-calendar-day period for eligible products, including situations such as:

A change of mind.
Dissatisfaction with a product.
A product that arrives damaged or defective.
A product that is incorrect or materially different from its description.

All return requests are subject to review and approval under this policy and applicable law. Eligibility may depend on the circumstances of the order, the condition of the product, and any restrictions clearly disclosed before purchase and permitted by law.

To begin a return, contact service@tcgzcq.com with your order number, the product you wish to return, the reason for the return, and any relevant supporting information.

Eligible change-of-mind returns are covered by Tcgzcq's complimentary return-shipping arrangements described in Section 4.

3. Product Condition and Return Requirements

Customers should return products in a condition that allows Tcgzcq to identify and evaluate the item and the reason for the return.

Where reasonably possible, please include the original packaging, accessories, components, instructions, and other items supplied with the product.

Customers should not assume that a product is ineligible for return solely because its original packaging is unavailable. Return eligibility will be assessed in accordance with this policy and applicable law.

If a product is damaged, defective, incorrect, or materially different from its description, please contact us before returning it so we can review the issue and provide appropriate instructions.

Nothing in this section limits any consumer rights that cannot legally be excluded or restricted.

4. Complimentary Return Shipping

Tcgzcq covers return shipping for eligible approved returns requested within 180 calendar days after delivery, including eligible change-of-mind returns, subject to this policy and applicable law.

Before sending an item back, customers must contact service@tcgzcq.com and obtain return approval and instructions.

For an eligible approved return, Tcgzcq will provide a prepaid return label or arrange another approved return-shipping method. Customers will not be charged an additional standard return-shipping fee for an eligible return handled through the approved process.

Customers should use the return method authorized by our customer service team. Return-shipping costs incurred through an unauthorized shipping arrangement are not guaranteed to be reimbursed unless required by applicable law or otherwise agreed by Tcgzcq.

Original outbound shipping charges are separate from return-shipping charges and are addressed in Section 13.

5. How to Request a Return

Please follow these steps to request a return:

Step 1: Contact Customer Service

Email service@tcgzcq.com within 180 calendar days after delivery.

Step 2: Provide Order Information

Include your order number, the product you wish to return, the reason for the return, and relevant photos or other supporting information when applicable.

Step 3: Wait for Review and Instructions

Our customer service team will review your request and explain the next steps. Please do not send the item to an address that has not been authorized by Tcgzcq.

Step 4: Return the Product

If your request is approved, follow the return instructions and use the prepaid label or other return-shipping method authorized by Tcgzcq.

Step 5: Return Review and Refund

After the returned product is received and reviewed, Tcgzcq will notify you of the outcome. If the return is approved for a refund, we will initiate the applicable refund in accordance with Section 11.

Submitting a return request does not automatically mean that a refund has been approved. Requests will be handled in accordance with this policy and applicable law.

6. Non-Returnable Products and Restrictions

Certain products may be subject to return restrictions if they are specifically identified on the website as non-returnable before purchase or if applicable law permits the exclusion or restriction.

Any such restriction must be clearly disclosed before purchase where required by law.

Tcgzcq will not apply a return restriction in a way that unlawfully removes or limits a consumer's rights. If you are unsure whether a product is eligible for return, contact service@tcgzcq.com before sending it back.

7. Damaged, Defective, Incorrect, or Misdescribed Products

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact service@tcgzcq.com as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photos or other supporting evidence, where available.

Our customer service team will review the circumstances and explain the available resolution. Depending on the situation and applicable law, a resolution may include a return, refund, replacement, or another appropriate remedy.

For eligible approved returns under this section, Tcgzcq covers return shipping in accordance with Section 4.

Customers should contact us before arranging return shipping so we can provide the appropriate instructions. Nothing in this section limits remedies required by applicable law.

8. Return Shipping for Eligible Returns

Eligible returns, including eligible change-of-mind returns and returns involving damaged, defective, incorrect, or materially misdescribed products, are subject to the complimentary return-shipping arrangements described in Section 4.

Customers must contact Tcgzcq before returning an item and follow the approved return instructions.

Return-shipping costs incurred outside the approved process are not guaranteed to be reimbursed unless required by applicable law or otherwise agreed by Tcgzcq.

Original outbound shipping charges are handled separately under Section 13.

9. Refund Eligibility and Review

Refund eligibility and the amount of any refund will be determined after the return request and returned product have been reviewed, in accordance with this policy, the applicable order terms, and applicable law.

For an eligible approved return, Tcgzcq covers return shipping as described in Section 4. Customers will not be charged a standard return-shipping fee solely because they are returning an eligible product due to a change of mind.

The availability and amount of a refund may depend on the circumstances of the return and any applicable legal requirements. Tcgzcq will explain the outcome of its review when appropriate.

Nothing in this policy authorizes Tcgzcq to deny a refund or other remedy required by applicable law.

10. Exchanges and Replacements

Exchanges and replacements are subject to product availability, the circumstances of the request, and applicable law.

Customers must contact service@tcgzcq.com before returning a product for an exchange or replacement. If the original product must be returned, customers must obtain return approval and follow the authorized return procedure.

Eligible return shipping for an approved return is covered in accordance with Section 4.

Any applicable shipping arrangements or charges for sending an exchanged or replacement product to the customer will be explained before the item is shipped. Complimentary return shipping does not automatically mean that every outbound exchange or replacement shipment is free.

If the requested product is unavailable, our customer service team will explain the available options, subject to applicable law.

11. Refund Processing

Once an eligible returned item has been received and the return has been reviewed and approved, Tcgzcq will initiate the applicable refund to the original payment method, unless another method is agreed upon or required by applicable law.

The time required for the refund to appear in the customer's account depends on the payment provider, bank, or financial institution. Additional processing time may be required after Tcgzcq initiates the refund.

Any processing timeframe provided by Tcgzcq is an estimate and is not a guarantee of when funds will appear in the customer's account.

If the original payment method is no longer available, please contact service@tcgzcq.com so we can discuss the available options, subject to applicable law.

12. Partial Refunds and Adjustments

In certain circumstances, a partial refund or adjustment may be appropriate based on the nature of the issue, the applicable order terms, and applicable law.

Where appropriate, Tcgzcq will explain the reason for and amount of a proposed adjustment before finalizing it.

Any partial refund or adjustment will be handled in accordance with applicable law. This section does not authorize deductions or reductions that are prohibited by law or that unlawfully limit a customer's rights.

13. Original Outbound Shipping Charges

Original outbound shipping charges are separate from return-shipping charges.

The fact that Tcgzcq covers return shipping for an eligible approved return does not automatically mean that the original shipping charge paid when placing the order will also be refunded.

Whether original outbound shipping charges are refundable depends on the circumstances of the order, the applicable order terms, and applicable law.

Where a refund of original shipping charges is required by law or otherwise applicable to the order, Tcgzcq will handle the refund accordingly.

14. Order Cancellations

If you wish to cancel an order, contact service@tcgzcq.com as soon as possible and provide your order number.

If the order has not yet been processed or shipped, we will review whether cancellation is possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, customers may contact us after delivery to request a return under this policy, subject to applicable law.

Any cancellation refund will be handled in accordance with the circumstances of the order and applicable law.

15. Delayed, Missing, or Lost Packages

If your order is delayed, tracking information has not updated, or you believe your package has been lost, please contact service@tcgzcq.com with your order number and tracking information, if available.

Tcgzcq will review the available shipping information and, where appropriate, work with the shipping carrier to investigate the issue.

Any refund, replacement, reshipment, or other resolution will depend on the circumstances, applicable order terms, and applicable law. Nothing in this section excludes any remedy required by law.

16. Refund Method

Refunds are generally issued to the original payment method used for the order, unless another method is agreed upon or required by applicable law.

The availability and timing of a refund may depend on the payment provider or financial institution.

If the original payment method is unavailable or you have questions about a refund, contact service@tcgzcq.com for assistance.

17. Return Address

Do not send a returned product to the company's registered business address unless Tcgzcq has specifically confirmed that address for your return.

After your return request has been reviewed, our customer service team will provide the approved return address or other authorized return instructions.

Products sent without following the approved return procedure may experience processing delays. Any handling of such returns will remain subject to applicable law.

18. Changes to This Policy

Tcgzcq may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, or legal obligations.

The updated policy will be published on this page with a revised “Last Updated” date when applicable.

Any changes will be handled in accordance with applicable law. The version applicable to a particular order will be determined by the relevant circumstances, the terms disclosed at purchase, and applicable law.

19. Consumer Rights

This policy is intended to explain Tcgzcq's return and refund procedures. It does not exclude, restrict, or replace any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

20. Contact Us

If you have questions about returns, refunds, exchanges, replacements, cancellations, or order-related issues, please contact us:

Brand Name: Tcgzcq
Company Name: Wuxi Xinghuichuang Network Technology Co., Ltd.
Website: https://tcgzcq.com/
Email: service@tcgzcq.com
Phone: +86 12543615792
Registered Address: 2nd Floor, Standard Office Building A4, Liyuan Development Zone, Wuxi, Jiangsu Province, China 203-15
Responsible Person: Junlin Cui
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT