FAQ

Last Updated: September 20, 2026

Company Information

Brand Name: Tcgzcq

Company Name: Wuxi Xinghuichuang Network Technology Co., Ltd.

Website: https://tcgzcq.com

Registered Address: 2nd Floor, Standard Office Building A4, Liyuan Development Zone, Wuxi, Jiangsu Province, China 203-15

Responsible Person: Junlin Cui

Contact Email: service@tcgzcq.com

Phone: +86 12543615792

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Operated by: Wuxi Xinghuichuang Network Technology Co., Ltd.

Welcome to Tcgzcq. We want you to feel confident when shopping with us. This FAQ answers common questions about our products, orders, payments, shipping, returns, refunds, and customer support.

The information below is intended to help you understand our store policies. For detailed terms and procedures, please also review our Shipping Policy, Return & Refund Policy, Terms of Service, and Privacy Notice. If a question is not covered here, please contact our customer service team.

1. About Tcgzcq

What is Tcgzcq?

Tcgzcq is an online store offering pillows, home essentials, and everyday lifestyle products designed to support comfort, convenience, and daily living.

Who operates Tcgzcq?

Tcgzcq is operated by Wuxi Xinghuichuang Network Technology Co., Ltd.

Where is your company located?

Our registered business address is:

2nd Floor, Standard Office Building A4, Liyuan Development Zone, Wuxi, Jiangsu Province, China 203-15.

How can I contact customer service?

You can reach us using the following contact information:

Brand: Tcgzcq

Company: Wuxi Xinghuichuang Network Technology Co., Ltd.

Website: https://tcgzcq.com

Email: service@tcgzcq.com

Phone: +86 12543615792

Responsible Person: Junlin Cui

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

2. Products and Product Care

What types of products do you sell?

We offer pillows, home essentials, and selected everyday lifestyle products. Please refer to each product page for specific product details, features, materials, dimensions, and care instructions.

How do I choose the right product?

Please review the product description, specifications, dimensions, materials, and other details on the relevant product page before placing your order. If you need additional information, contact our customer service team before purchasing.

How should I care for my product?

Care instructions vary by product. Please follow the care information provided on the product page, product label, or accompanying instructions. Following the recommended cleaning and maintenance instructions can help preserve your product's condition.

Will the product look exactly like the pictures?

We make reasonable efforts to display product colors, designs, and details accurately. However, actual colors and appearance may vary slightly due to screen settings, lighting conditions, photography, and manufacturing differences. Please refer to the product description and specifications for the most reliable product information.

If you believe a product is materially different from its description, please contact customer service so we can review the issue.

3. Orders and Payments

How do I place an order?

Browse our website, select the product you want, choose any available options, and add it to your cart. Follow the checkout instructions to enter your shipping details and complete payment.

How will I know whether my order has been confirmed?

After successfully placing your order, you should receive an order confirmation using the contact information provided at checkout. If you do not receive confirmation, please check your inbox and spam folder before contacting customer service.

What payment methods do you accept?

Available payment methods are displayed at checkout. Payment options may vary depending on availability and your location.

Can I change or cancel my order?

Please contact customer service as soon as possible if you need to change or cancel an order. We will check the order status and let you know whether the requested change or cancellation is possible.

Changes or cancellations cannot be guaranteed once an order has been processed or shipped. If your order has already shipped, you may request a return after delivery, subject to our Return & Refund Policy and applicable law.

What should I do if I entered the wrong shipping address?

Contact us as soon as possible at service@tcgzcq.com with your order number and the corrected address. We will check whether the address can be updated before dispatch, but changes cannot be guaranteed once the order has been processed or shipped.

Customers are responsible for providing accurate and complete shipping information. If an address issue affects delivery, please contact us so we can review the available options.

4. Shipping and Delivery

Where do you ship?

We currently ship to eligible delivery addresses within the United States. Available shipping options depend on the destination and are displayed during checkout.

How much does shipping cost?

For eligible U.S. orders, our shipping fees and free-shipping thresholds are as follows:

All amounts are in U.S. dollars (USD).

The shipping method selected at checkout determines the applicable shipping charge. Because the available price ranges overlap, customers should review the shipping options and final shipping fee displayed at checkout before completing payment.

How long does order processing take?

Orders generally require 1–3 business days to process after successful payment authorization and order confirmation.

Processing time is separate from shipping transit time. Orders placed on weekends or public holidays generally begin processing on the next business day. Processing may take longer during promotional periods, holidays, or periods of unusually high order volume.

How long does delivery take?

Estimated shipping transit times after dispatch are:

The estimated total time from order confirmation to delivery generally includes both the 1–3 business days required for processing and the applicable shipping transit time.

These are estimates, not guaranteed delivery dates. Actual delivery may be affected by carrier operations, weather, holidays, address issues, or other circumstances.

If we become aware that an order cannot be shipped within the applicable timeframe, we will provide any notice and obtain any consent required by applicable law. If an order cannot be fulfilled or a delay cannot be accommodated, we will handle cancellation and refunds as required by applicable law.

When will my order ship?

Your order will generally be dispatched after the processing period. If tracking information is available, it will be provided when your order ships or when the carrier makes the information available.

What should I do if my tracking information has not updated?

Tracking information may take time to appear or update after dispatch. If the information remains unchanged for an unusually long period or your order appears delayed, please contact customer service with your order number.

What should I do if my order has not arrived?

Check your tracking information and confirm that the shipping address provided at checkout is correct. If your order has exceeded the estimated delivery window or appears to be lost, contact service@tcgzcq.com with your order number so we can review the situation and assist you.

Estimated delivery times do not remove any rights or remedies you may have under applicable law.

5. Returns and Refunds

What is your return policy?

Tcgzcq accepts return requests for eligible products within 180 calendar days from the date your order is delivered.

Eligible returns include change-of-mind returns, products you no longer need, damaged or defective products, incorrect products, and products that materially differ from their website descriptions.

All returns are subject to the eligibility requirements and procedures in our Return & Refund Policy and applicable law.

How do I request a return?

To request a return, email service@tcgzcq.com within 180 calendar days from the date your order is delivered.

Please include:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photographs or other supporting information, if relevant to the issue.

Our customer service team will review your request and provide return instructions. Please obtain return approval and instructions before sending any product back.

A return request submitted within the 180-day period will not be considered late solely because our customer service team responds or provides return instructions after the period has expired.

Please use the approved return shipping method and the return address confirmed by our customer service team.

Is return shipping free?

Yes. Tcgzcq covers the applicable return shipping costs for eligible returns approved under our Return & Refund Policy, including eligible change-of-mind returns.

This applies to eligible return requests submitted within 180 calendar days from the delivery date, including returns involving:

• A change of mind or no longer needing the product.

• A damaged product.

• A defective product.

• An incorrect product.

• A product that materially differs from its website description.

For an approved eligible return, Tcgzcq will provide a prepaid return shipping label or arrange another approved return shipping method and cover the applicable return shipping cost.

Please follow the return instructions provided by our customer service team. If you arrange return shipping independently without prior approval, we cannot guarantee reimbursement of those shipping expenses unless reimbursement is required by applicable law.

Free return shipping applies to the approved return shipment. It does not automatically mean that the original shipping fee paid when placing the order will be refunded.

What condition must a product be in to qualify for a return?

Please return the product in a condition that allows us to identify and evaluate it. Where reasonably possible, include:

• The product and its original packaging.

• All included accessories, components, and parts.

• Any documentation or other items supplied with the product.

• Your order number or other information that helps us identify your purchase.

If a product is damaged, defective, incorrect, or materially different from its description, please contact us before returning it. We may ask you to provide photographs or other information to help us assess the issue.

Return requests are reviewed individually. Any applicable condition requirements will be applied consistently with our Return & Refund Policy and applicable law.

What if my product arrives damaged, defective, or incorrect?

Please contact service@tcgzcq.com as soon as reasonably possible after discovering the issue.

To help us review your request, please provide:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue, where applicable.

• Any other information reasonably needed to identify the product or assess the issue.

After reviewing your request, we will explain the available resolution options, which may include a return, refund, replacement, or another appropriate remedy.

For an approved eligible return, Tcgzcq will cover the applicable return shipping costs as described in our Return & Refund Policy. We will provide the appropriate return instructions before you send the product back.

Your rights under applicable consumer protection laws remain unaffected.

Are any products non-returnable?

Products specifically identified on our website as non-returnable, or products legally excluded from return, may be subject to additional restrictions.

Any specific return restriction should be clearly communicated before purchase and applied in accordance with applicable law.

Nothing in this section is intended to remove any return, refund, or other consumer rights that cannot legally be excluded or restricted.

If you are unsure whether a product is eligible for return, contact service@tcgzcq.com before sending it back.

How long do refunds take?

Once a returned product has been received and approved for a refund, we will initiate the refund to the original payment method, unless another method is agreed upon or required by applicable law.

The time it takes for the refund to appear in your account may depend on your payment provider, bank, card issuer, or other payment service.

Any processing estimate we provide is an estimate rather than a guarantee of the date on which funds will appear in your account.

If you have not received your refund after the applicable processing period, please contact service@tcgzcq.com with your order number so we can help you check its status.

Will my original shipping fee be refunded?

Original shipping fees paid when an order is placed are separate from the return shipping costs covered under our Return & Refund Policy.

The original shipping fee paid for delivery to you is not automatically refundable solely because return shipping is free. Whether the original shipping fee is refundable depends on the circumstances of the return, the terms applicable to the order, and applicable law.

If an order qualifies for a refund of original shipping fees under applicable law or the circumstances of the transaction, we will handle the refund accordingly.

Can I exchange a product or receive a replacement?

If you would like to exchange a product or receive a replacement, contact service@tcgzcq.com with your order number and an explanation of your request.

Exchange and replacement requests are subject to product availability and the circumstances of the request.

If an exchange or replacement involves returning the original product, please obtain approval and return instructions before shipping it. Where the return is eligible under our Return & Refund Policy, Tcgzcq will cover the applicable return shipping costs.

Before an exchange or replacement is shipped, we will explain any applicable outbound shipping arrangements or charges, if any.

If a replacement or exchange is being provided to resolve a damaged, defective, incorrect, or materially misdescribed product, we will explain the applicable resolution and shipping arrangements in accordance with our policy and applicable law.

What if my package is delayed, lost, or marked as delivered but I have not received it?

Contact service@tcgzcq.com and provide your order number and tracking information, if available.

We will review the available shipping information and explain the next steps. Depending on the circumstances, we may need to check the shipment with the carrier or request additional information from you.

Any refund, replacement, or other resolution will depend on the circumstances, the applicable shipping terms, our policies, and applicable law.

Can I cancel an order before it ships?

If you wish to cancel an order before it has shipped, contact service@tcgzcq.com as soon as possible and provide your order number.

We will check the order status and let you know whether cancellation is possible. If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery, subject to our Return & Refund Policy.

Any refund for a successfully canceled order will be processed in accordance with the circumstances of the order and applicable law.

6. Privacy and Customer Support

How is my personal information handled?

We handle personal information in accordance with our Privacy Notice and applicable law. Information may be used to process orders, arrange delivery, provide customer support, and manage returns or refunds.

Relevant information may be shared with service providers involved in payment processing, shipping, website operations, and order fulfillment where appropriate. Please review our Privacy Notice for further details about information collection, use, sharing, retention, and your privacy choices.

How can I get help with my order or product?

If your question is not covered here, please contact us using the details below. For questions about an existing order, include your order number so we can assist you more efficiently.

Brand: Tcgzcq

Company: Wuxi Xinghuichuang Network Technology Co., Ltd.

Website: https://tcgzcq.com

Email: service@tcgzcq.com

Phone: +86 12543615792

Responsible Person: Junlin Cui

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

We aim to provide clear information and helpful support throughout your shopping experience.

Our Commitment

At Tcgzcq, we aim to make shopping for pillows, home essentials, and everyday lifestyle products clear and straightforward. We strive to provide accurate product information, transparent shipping and return terms, and responsive customer service.

If you need assistance, please contact us. We will review your request and work with you toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.

This FAQ should be read together with our Shipping Policy, Return & Refund Policy, Terms of Service, and Privacy Notice. For return eligibility, return shipping costs, refund processing, exchanges, and related procedures, please refer to our Return & Refund Policy. Nothing in this FAQ limits any consumer rights that cannot legally be excluded or restricted.

Last Updated: September 20, 2026