Shipping Policy

Last Updated: September 20, 2026

1. Introduction

At Tcgzcq, we aim to provide clear shipping information and a reliable delivery experience for our customers.

This Shipping Policy explains our shipping destinations, available shipping methods, shipping fees, order processing times, estimated delivery times, order tracking, and procedures for shipping-related issues.

This policy applies to orders placed through our official website:

https://tcgzcq.com/

2. Shipping Destinations

We currently ship to eligible delivery addresses within the United States.

Available shipping options and fees depend on the order and the delivery address. Please review the shipping methods and final charges displayed at checkout before completing your purchase.

We do not guarantee that every product or shipping method will be available for every U.S. address.

3. Shipping Methods and Charges

Our current U.S. shipping rates are listed below.

Shipping Method	Order Subtotal	Shipping Fee
Standard Shipping	$1.00–$38.99	$2.99
Free Standard Shipping	$39.00–$48.99	Free
Express Shipping	$0.00–$48.99	$5.99
Free Express Shipping	$49.00 or more	Free

All amounts are in U.S. dollars (USD).

The shipping method selected at checkout determines the shipping fee charged for your order.

For orders between $39.00 and $48.99, Free Standard Shipping and Express Shipping may both be available. Free Standard Shipping is free, while Express Shipping costs $5.99 when selected and available.

Orders with a qualifying subtotal of $49.00 or more may qualify for Free Express Shipping when this option is available at checkout.

Please review the available options and the final shipping fee displayed at checkout before placing your order.

4. Order Processing Time

Orders are typically processed within 1–3 business days after the order is placed and payment is confirmed.

Order processing includes order review, preparation, and fulfillment before dispatch. Processing time is separate from transit time.

Processing may take longer during public holidays, promotional periods, peak shopping seasons, or periods of unusually high order volume.

Once your order has been dispatched, shipping confirmation and tracking information will be provided where available.

5. Estimated Delivery Times

Our estimated transit times begin after the order has been dispatched.

Standard Shipping: Approximately 5–10 business days after dispatch.
Express Shipping: Approximately 3–7 business days after dispatch.

Based on these estimates, the overall estimated time from payment confirmation to delivery is:

Standard Shipping: Approximately 6–13 business days.
Express Shipping: Approximately 4–10 business days.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, public holidays, transportation disruptions, peak shopping periods, or other circumstances beyond our reasonable control.

If a different delivery estimate is specifically displayed at checkout for your order, please refer to the information provided for that order.

6. Order Tracking

When tracking information is available, it will generally be sent to the email address provided during checkout after your order has been dispatched.

Please allow reasonable time for the carrier's tracking system to display shipment updates.

If you have not received tracking information, your tracking link does not work, or your shipment status has not changed for an extended period, please contact us at service@tcgzcq.com.

Please include your order number so we can identify your purchase and assist with your inquiry.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Before completing checkout, please verify the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and other required delivery information.

If you discover an error after placing an order, contact us as soon as possible at service@tcgzcq.com.

We will make reasonable efforts to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

If a delivery problem results from incorrect or incomplete address information, we will review the circumstances and determine the appropriate next steps in accordance with applicable law.

8. Shipping Origin and Fulfillment

Orders are prepared and dispatched through the fulfillment arrangements applicable to the products purchased.

The shipping origin or fulfillment location may differ from Tcgzcq's registered business address.

Our registered business address identifies the operating company and is not necessarily the location from which a particular order is shipped.

9. Delayed Shipments

Although we work to support timely fulfillment, delays may occasionally occur.

Possible causes include carrier disruptions, adverse weather, public holidays, transportation interruptions, high order volumes, or other unexpected events.

If your order appears significantly delayed or tracking information has not updated for an extended period, please contact service@tcgzcq.com with your order number and any available tracking information.

We will review the available shipment details and assist with the next steps where reasonably possible.

Delivery estimates are not guarantees, and a delay does not automatically mean that an order has been lost. We will review reported issues in accordance with the circumstances and applicable law.

10. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check the shipping address, the usual delivery location, available delivery notifications, and, where appropriate, with household members, building reception, or the carrier.

If the package remains missing, contact service@tcgzcq.com with your order number and tracking information.

We will review the available information and assist with an appropriate resolution based on the circumstances and applicable law.

A tracking status marked as delivered does not automatically prevent us from reviewing a missing-package report.

11. Damaged, Defective, or Incorrect Deliveries

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact service@tcgzcq.com with your order number and a description of the issue.

Where appropriate, please include clear photographs of the product and its packaging to help us review the issue.

We will assess the circumstances and explain the available resolution in accordance with our Return & Refund Policy and applicable law.

12. Returns and Return Shipping

For information about return eligibility, the return period, return procedures, return-shipping arrangements, exchanges, and refunds, please refer to our Return & Refund Policy:

https://tcgzcq.com/pages/return-amp-refund-policy

Eligible returns are subject to the terms and procedures set out in that policy. Tcgzcq covers return shipping for eligible approved returns, including eligible change-of-mind returns, in accordance with the Return & Refund Policy.

Please contact our customer service team before sending an item back and follow the return instructions provided. Do not send a return to our registered business address unless we expressly authorize you to do so.

The Return & Refund Policy governs return-specific procedures and refund arrangements, subject to applicable law.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact service@tcgzcq.com as soon as possible and provide your order number.

We will review the order status and attempt to accommodate your request when possible.

Changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

If an order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

Any applicable refund for a canceled order will be handled in accordance with the circumstances, our applicable policies, and applicable law.

14. Contact Us

If you have questions about shipping, delivery estimates, tracking information, or a shipping-related issue, please contact us:

Brand Name: Tcgzcq
Company Name: Wuxi Xinghuichuang Network Technology Co., Ltd.
Website: https://tcgzcq.com/
Email: service@tcgzcq.com
Phone: +86 12543615792
Registered Address: 2nd Floor, Standard Office Building A4, Liyuan Development Zone, Wuxi, Jiangsu Province, China 203-15
Responsible Person: Junlin Cui
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT